Refund policy

At Derm Come True, we strive to provide high-quality products and a great customer experience. If there is an issue with your order, we're here to help.

Return Eligibility

We only accept returns for products that:

• Arrive damaged during shipping.
• Are defective or faulty upon delivery.

We do not accept returns for:

• Change of mind.
• Products that have been opened or used (unless they are defective or were damaged during shipping).

Product Condition

To be eligible for a return, the product must be:

• Unused.
• Returned in its original packaging whenever possible.

Return Shipping

If your return request is approved, the customer is responsible for the cost of return shipping.

Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued via one of the following methods:

• Bank Transfer
• Easypaisa
• JazzCash

Exchanges

If your product is defective or damaged, we may offer a replacement or exchange, subject to product availability.

Damaged or Incorrect Items

If your order arrives damaged or you believe there is a manufacturing defect, please contact us as soon as possible with:

• Your order number
• A description of the issue
• Clear photos of the product and its packaging

This helps us process your request quickly.

Contact Us

For all return, refund, or exchange requests, please contact us on WhatsApp:

0321-8452575